Terms and Conditions
General Terms and Conditions – PineappleBrick® (August / 2025)
These General Terms and Conditions apply to all offers and services provided by PineappleBrick® for current and future business transactions with private and corporate customers.
The terms "we," "us," and "our" refer to PineappleBrick®. PineappleBrick® operates this shop and this website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the "Services").
By using our Services, the customer agrees to these General Terms and Conditions and our Privacy Policy. If these General Terms and Conditions or the Privacy Policy are not agreed to, our Services may not be used or accessed.
PineappleBrick® does not recognize any conflicting or deviating terms and conditions or delivery and payment terms unless we have expressly agreed to their validity in writing.
§1 Conclusion of Contract and Storage of the Contract Text
1a) All offers from PineappleBrick® are non-binding. By ordering goods, the contractual partner makes a binding declaration of intent to purchase the ordered goods.
1b) PineappleBrick® is entitled to accept offers from the contractual partner within a period of two weeks from receipt. The contract is concluded when PineappleBrick® confirms acceptance of the offer in writing – by mail or email – within this period or executes the delivery. Dispatch of the confirmation or the goods within this period is sufficient. Acceptance of the order is contingent upon receipt and processing of the customer's payment. PineappleBrick® cannot guarantee that cancellation requests can be considered after acceptance of an order. Should we not accept, change, or cancel an order, we will attempt to contact you using the email address, billing address, and/or telephone number provided during the ordering process.
1c) We do not store the complete contract text. You can save it electronically before submitting your order using your browser's print function.
§2 Subject Matter of the Contract and Retention of Title
2a) The subject matter of the contract is limited to the goods expressly confirmed by PineappleBrick® or shipped in response to the customer's order.
2b) We have made every effort to present our products and services as accurately as possible in our online shops. However, please note that the colors or appearance of the products may differ from the colors displayed on your screen due to the device you use to access the shop, as well as its settings and configuration. We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or correspond to the representations in our online shops. All product descriptions are subject to change at any time and without notice at our sole discretion. Drawings, illustrations, and other product descriptions are non-binding and do not constitute a warranty of quality as defined by the provisions of the German Civil Code.
2c) We reserve the right to discontinue products at any time and to limit the quantities of products we offer to any individual, in a particular geographic region, or within a jurisdiction on a case-by-case basis.
2d) Returns or exchanges of your purchases are subject to our right of withdrawal. The purchase of our products is intended solely for your personal use or use within your household and not for commercial resale or export (except for B2B transactions, which are governed by separate agreements).
2e) The goods remain the property of PineappleBrick® until full payment has been received.
§3 Prices, Invoicing, and Payment Terms
3a) Prices, discounts, and special offers are subject to change without notice. The price charged for a product or service is the price valid at the time of ordering and is stated in the order confirmation. All prices listed in the online shop are in euros and include statutory VAT. Unless expressly stated otherwise, the prices quoted do not include shipping, handling, customs, or import duties.
3b) Prices displayed in our online store may differ from prices in physical stores or other online stores operated by third parties. We may offer promotions from time to time that could affect pricing and are subject to different terms and conditions. In the event of any inconsistency between the terms of a promotion and these terms and conditions, the terms of the promotion shall prevail.
3c) You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.
3d) You represent and warrant that (i) the credit card information you have provided is true, correct, and complete, (ii) you are authorized to use this credit card for the purchase, (iii) the charges you incur will be covered by your credit card company, and (iv) you will pay the charges you incur at the stated prices, including shipping and handling fees and all applicable taxes.
3e) Goods from PineappleBrick® are delivered against prepayment.
3f) PineappleBrick® charges shipping costs and fees per order (see Delivery Terms).
3g) PineappleBrick® is entitled to make partial deliveries, provided these are conducive to the fulfillment of the contract and reasonable for the customer.
3h) The customer is not permitted to assign any claim against PineappleBrick® unless PineappleBrick® expressly agrees in writing.
§4 Delivery
4a) PineappleBrick® is entitled to deliver the goods that are the subject of the contract within two weeks of accepting the offer.
4b) PineappleBrick® is not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping providers, customs clearance, or events beyond our control. Once we have handed the products over to the shipping provider, ownership and the risk of loss transfer to you.
§5 Relationship with Shopify
Our online store is hosted by Shopify, which allows us to provide our services to you. However, all purchases you make in our store are completed directly with PineappleBrick®. Shopify has no business relationship between you and PineappleBrick® and is merely the platform's hosting partner.
§6 Right of Withdrawal
The following provisions do not apply to audio and video recordings, software (provided the delivered data carriers have been unsealed), newspapers, and magazines. They also do not apply to goods manufactured according to the customer's specifications or clearly tailored to the customer's personal needs.
Our return policy and right of withdrawal can be found on our website at:
www.PineappleBrick.com/returns
Agreement on the allocation of costs: You are responsible for the regular costs of return shipping.
A sample withdrawal form can be downloaded from our website.
§7 Intellectual Property and Registered Trademark
Our services, including but not limited to all trademarks, logos, text, representations, images, graphics, product reviews, video and audio files, and their design, selection, and arrangement, are the property of PineappleBrick®, its affiliates or licensors and licensees, and are protected by patent, copyright, and other intellectual property laws.
These Terms and Conditions permit you to use the services solely for personal, non-commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit the material in the services. Unless expressly granted herein, nothing in these Terms and Conditions grants you a license or any other rights to any patents, trademarks, copyrights, or other intellectual property belonging to PineappleBrick®, Shopify, or any third party, nor may such a grant be inferred from these provisions. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by PineappleBrick®.
The PineappleBrick® names, logos, product and service names, designs, and slogans are trademarks of PineappleBrick® or its affiliates, licensors, and licensees. You may not use these trademarks without the prior written consent of PineappleBrick®. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.
§8 Access to Customer Account
By agreeing to these Terms and Conditions, you represent that you are of legal age in the state or region where you reside and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, have purchased, or manage.
To use the Services, including accessing or navigating our online stores or purchasing products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have full authority to provide such information.
You are solely responsible for the security of your account login information and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
§9 Warranty
9a) The warranty period is two years from the date of delivery.
9b) In the event of a warranty claim, PineappleBrick® must be able to verify the purchase date. The item being claimed should be sent to PineappleBrick®, if available, along with a copy of the invoice. If the customer is unable to provide a copy of the invoice, this does not affect their statutory warranty rights.
9c) The statutory warranty provisions apply to defects in the delivered goods.
9d) The customer is obligated to inspect the goods immediately upon arrival for transport damage and obvious defects and to report these to PineappleBrick® without delay. Failure to comply with this inspection and reporting obligation has no effect on the customer's statutory warranty rights.
9e) The warranty does not cover normal wear and tear. If PineappleBrick® maintenance or care instructions are not followed, modifications are made to the products, accessories are improperly installed, parts are replaced, or care products are used that do not meet PineappleBrick®'s high quality standards, the warranty is void with respect to defects that arise or have arisen as a result of violating the aforementioned provisions.
9f) Guarantees in the legal sense are only granted to the contractual partner if expressly stipulated in writing by PineappleBrick®.
§10 Optional Tools
You may be granted access to customer tools offered by third parties as part of the services, which we neither monitor, control, nor influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We disclaim all liability arising from or related to the use of optional third-party tools.
The use of optional tools offered through the website is entirely at your own risk and discretion. You are responsible for familiarizing yourself with and accepting the terms and conditions under which the tools are provided by the respective third-party providers.
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features will also be considered part of the Services and are subject to these Terms and Conditions.
§11 Errors, Inaccuracies, and Omissions
Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping costs, transit times, and availability. In the event of inaccuracies, we reserve the right to correct errors, inaccuracies, or omissions, change or update information, or cancel orders at any time without prior notice (even after you have submitted your order).
§12 Prohibited Use
You may only access and use the Services for lawful purposes. You may not, directly or indirectly, access or use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, injure, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms and Conditions; (g) to send or cause to be sent any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or other similar solicitations; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or interferes with the use of the Services or that, in our sole discretion, could harm or expose PineappleBrick®, Shopify, or the users of the Services to liability.
Furthermore, you agree not to: (a) upload or transmit viruses or other types of malicious code that in any way affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) to engage in spam, phishing, pharm, pretext, spider, crawl, or scrape activities; or (e) to interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, deactivate, or close your account at any time without notice if we determine that you have violated any part of these Terms and Conditions.
§13 Termination of the Agreement
We may terminate this agreement or your access to the Services (or any part thereof) at any time at our sole discretion without notice. You will remain liable for all amounts due up to the date of termination. All clauses and paragraphs whose provisions are intended to survive termination and are accepted with these Terms and Conditions will remain in effect even after termination.
§14 Disclaimer of Warranties
The information presented in or through the Services is provided for general informational purposes only. We make no warranty as to the accuracy, completeness, or usefulness of this information. Any reliance you place on this information is at your own risk. We disclaim all liability and responsibility arising from your or other users of the services, or any other persons who become aware of its content, relying on these materials.
§15 Liability
15a) In cases of slight negligence in the performance of essential contractual obligations, PineappleBrick®'s liability is limited to the foreseeable, typical, direct average damage according to the nature of the goods. This also applies to slight negligence on the part of PineappleBrick®'s legal representatives or agents.
15b) Otherwise, PineappleBrick® is liable in accordance with statutory provisions if the contractual partner asserts claims for damages based on intent or gross negligence – including intent or gross negligence on the part of its representatives or agents. Unless we are found to have committed a grossly negligent or intentional breach of duty, PineappleBrick®'s liability is limited to the foreseeable, typically occurring average damage.
15c) The above limitations of liability do not apply to damages resulting from injury to life, body, or health.
§16 Data Protection Provisions
16a) All data transmitted by the customer to PineappleBrick® for the processing of the aforementioned business relationship will be stored by PineappleBrick® for the entire duration of the order and cannot be accessed by unauthorized third parties.
16b) Should it be necessary to store customer-specific data beyond the order period for traceability purposes, this will be done without prior written notification. However, the stored data can be viewed, modified, and/or deleted at any time upon written request from the customer.
16c) The storage period for customer data is determined by the product's usage period and/or any resulting legal claims.
16d) For inquiries that do not result in an order, customer-specific data will only be stored for the duration of the inquiry processing or quotation preparation due to ongoing correspondence. All data can be viewed, modified, and/or deleted upon written request from the customer. All inquiry documents and customer-specific data will be deleted from all PineappleBrick® databases no later than three months after the cessation of customer contact. Newsletter subscriptions are excluded from this policy and are subject to a separate agreement that remains in effect until revoked by the customer.
16e) All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed at www.PineappleBrick.com/privacy-policy. In addition, certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
16f) Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve them for you. Information you submit to the Services will be shared with Shopify and with third-party service providers, who may be located in countries other than your country of residence, to provide the Services to you. See our Privacy Policy for more information about how we, Shopify, and our partners use your personal information.
16g) The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites that you access at your own discretion. If you choose to leave the Services to access such third-party materials or websites, you do so at your own risk.
16h) We are not liable for any damages or losses resulting from your access to third-party websites or from the purchase or use of products, services, resources, or content on third-party websites. You should carefully review the third party's policies and procedures and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the respective third party.
§17 Indemnification
You agree to indemnify, defend, and hold harmless PineappleBrick®, Shopify and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any and all losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party arising out of (1) your breach of these Terms and Conditions or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that failure to notify you promptly will not release you from your obligations unless you are substantially disadvantaged. We may control the defense and settlement of any such claim at your expense, including the choice of legal counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent (which may not be unreasonably withheld). They cooperate in defending against claims for damages, including by providing relevant documents.
§18 Final Provisions
18a) All legal relations between PineappleBrick® and the customer are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). You and PineappleBrick® agree to the jurisdiction and personal jurisdiction of these courts.
18b) Should individual provisions of these terms and conditions be invalid or should these terms and conditions contain gaps, this shall not affect the validity of the remaining provisions or the validity of the terms and conditions as a whole. In place of the invalid provisions, those valid provisions shall be deemed agreed upon which correspond to the meaning and purpose of the invalid provisions which both parties would have agreed upon had they been aware of the invalidity or the gaps. In such a case, the contractor and the client are obligated to cooperate in clarifying the terms and conditions accordingly.
18c) Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this website or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications, and offers, whether oral or written, between you and us (including, but not limited to, prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the party that drafted them.
18d) You can view the current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace parts of these Terms and Conditions at our sole discretion by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. We will notify you of any material changes to these Terms and Conditions in accordance with applicable law. Such changes will take effect on the date specified in the notification. By continuing to use or access the Services after the posting of changes to these Terms and Conditions, you agree to those changes.
- PineappleBrick® -
